Delivery & Shipping Policy
Last updated: 24 August 2026
Our Delivery Service
At Tutto Napule, we carefully package every order before dispatch.
We use appropriate packaging for the products being shipped, with additional protection for fragile items such as glass bottles, jars and ceramics.
Delivery Destinations
We currently offer delivery to destinations displayed during checkout.
Delivery availability may vary depending on the products contained within an order.
Delivery Charges
Delivery charges are calculated and displayed during checkout.
The available delivery options and associated costs will be shown before you complete your purchase.
Delivery Times
Estimated delivery times are displayed during checkout.
These are estimates rather than guaranteed delivery dates unless specifically stated otherwise.
Orders may occasionally experience delays because of circumstances outside our reasonable control, including carrier disruption, severe weather or other exceptional events.
Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
Damaged Deliveries
If your parcel arrives visibly damaged, please photograph the outer packaging before opening it where possible.
If the contents are damaged, please contact:
Please include photographs of the damaged product and packaging.
Missing Deliveries
If your order has not arrived within the expected delivery period, please contact us so that we can investigate with the relevant delivery provider.
Incorrect Address
Please ensure that your delivery address is correct before completing your order.
If an order has not yet been dispatched and you notice an error, contact us immediately.
We will make reasonable efforts to amend the address where possible.